About us At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.
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Our goal is to make living well easy, wherever and whenever you choose.
We started in Spain and are now expanding into the U.
S.
and Latin America.
We envision a world full of possibilities, where location is flexible and housing doesn't limit your options.
Help us turn this vision into a reality.
We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world .Your missi onWe are looking for a B2 B Key Account Manager to help us continue delighting our customers across Spain, and maintain our company's growth by contributing as part of our dynamic team of international professiona ls.What you'l l do Assist existing customers and leads in their booking process, ensuring maximum occupancy and demonstrating a deep understanding of who we are and what w e do.
Build and maintain effective working relationships with customers to provide the best possible customer service, understand their expectations, and be accountable for the success of their conversion rate.
Keep monthly track of tenant payments and coordinate with the Administration and Finance depart ment.
Ensure that all necessary information for each reservation is available and communicated to other departments involved, monitoring the check-in and check-out d ates.
Ensure proper coordination with the Administration and Operations areas in order to comply with all processes that affect the client.
(Security deposits, payments to owners, resolution of incid ents)Handle all calls in a professional manner and manage all commercial requests rece ived.
Ensure compliance with monthly KPIs.Qualific ations Bachelor's degree or equivalent experience in Business Administration, Hotel Management, or s imilar.
Relevant work experience related to customer management, reservations, and/or similar fields.
Excellent written and verbal communication skills.
Fluent in Spanish and E nglish.What We Offer A charming office in the heart o f Madrid.
An international work environment with more than 18 natio nalities!Hybrid wo rk model.
A culture of autonomy, innovation, and feedback.
Free drinks: Coffee and tea are always a vailable.
After-work events and an amazing internal culture.
Internal growth oppor tunities.
Discounts at partne r stores.
Exclusive discounts on our properties for you and yo ur family______________________________________________________________ _________At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed.
we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. xpzdshu
We strive to be a more equal opportunity workplace.