Senior Manager Bill to Cash Process, Governance & Improvement
As part of the Revenue Management & Collections area, this role is situated within Service Management, focusing on billing processes.
This position involves leading a team of 2 and ensuring the Bill to Cash Service delivers effective and efficient contract fulfillment, billing, and collection services to business units, support functions, and external customers by :
* Setting strategic goals : Clearly communicate objectives for Service Management to staff and stakeholders.
* Aligning service strategy : Ensure it meets business needs.
* Harmonizing services : Develop and implement strategies for contract management, billing, and collections across Amadeus.
* Performance objectives : Define annual goals aligned with CFA strategy and stakeholder objectives.
* Business planning : Prepare annual plans covering new integrations, service models, and organizational changes.
* Process improvement : Identify and implement enhancements to improve service operations.
* Change management : Involve relevant parties to facilitate service evolution.
Operational Service Excellence & Continuous Improvement
* Optimize services : Manage Bill to Cash to ensure efficiency, including :
* Negotiate SLAs with stakeholders.
* Define and monitor KPIs.
* Ensure service quality and performance.
* Report performance metrics and manage budgets.
* Provide management with performance insights.
* Benchmark processes for cost efficiency.
* Advise on risks and issues affecting team performance.
Knowledge Management
* Framework ownership : Maintain proper documentation of Bill to Cash processes.
* Process documentation : Ensure policies, procedures, and process maps are current, clear, and accessible.
* Knowledge reuse : Facilitate process and training material creation and updates.
Governance & Relationship Models
* Cross-functional collaboration : Foster relationships and define governance models.
* Process coordination : Ensure smooth operation of interconnected processes.
* Communication : Regularly update on service status and engagement levels.
People Management
* Staffing and development : Ensure adequate staffing, training, and career planning.
* Performance management : Set and monitor objectives, and implement improvement actions as needed.
Candidate Profile
* Degree in Economics, Business Administration, or related field.
* Over 8 years of leadership experience in Service Strategy, Operational Excellence, or Continuous Improvement.
* Strong communication, leadership, customer focus, and change management skills.
* Fluent in English; additional languages are a plus.
What We Offer
* Comprehensive rewards package including bonus, equity, pension, healthcare, and other benefits.
* Global work environment with ample learning opportunities.
* Supportive, inclusive, and flexible work culture.
* Opportunity to contribute to innovative travel solutions.
Ready to build the Service Management framework within Finance? Apply now!
Diversity & Inclusion
Amadeus promotes diversity, equity, and inclusion, fostering a culture of belonging and fair treatment. We are an equal opportunity employer, welcoming applicants from all backgrounds.
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