UlliLevel 1 support for all hardware and software related problems including troubleshooting and resolution. /liliMonitor and process tickets / incidents. /liliAct as central point of contact as part of end user support. /liliInstall, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems. /liliMaintain, configure, install, and monitor printers including centralized management software. /liliPerform equipment install-move-add-change operational processes as needed by the businesses. /liliAnalyze and recommend new technology, upgrades, and services for end users. /liliPlan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations. /liliRotation of on-call schedule for after-hours support. /liliParticipate in various IT and business projects. /liliManagement and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable. /liliIT support for warehouse management (scanner and printers), where applicable. /liliResponsible for telephone and network socket patch management, where applicable. /liliParticipation in the continuous improvement of existing and new helpdesk processes. /liliCollection and administration of documentation. /li /ul