Customer Service Representative with Italian & English (Substitution Contract)CPM CX is a general leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first‐contact resolution to provide exceptional customer experiences. Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships. Fluent in Italian with exceptional grammar and spelling. Strong English Proficiency: Fluency in both written and spoken English. Customer-Centric Approach: Genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. Work Schedule: Monday to Friday from 9:00 am to 6:00 pm. Holidays: 24 working holidays. Work Model: Hybrid (6 days per month at the office). Training: 2 weeks of training during normal work schedule. Office Location: Career Growth: Ongoing training and development. Well-being Support: Discounted health insurance. Entry level Full-time Customer Service Get notified about new Customer Service Representative jobs in Barcelona, Catalonia, Spain. #