About Growave Growave is a retention platform that drives growth for Shopify stores by offering Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC features. We power thousands of Shopify stores worldwide, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo — and we're growing fast across Europe and North America. The Role As a Client Onboarding Specialist, you'll guide new Shopify brands through their first steps with Growave — from setup and integrations to launch. You'll ensure each client feels supported, confident, and ready to grow with our platform. What You'll Do
Manage the full onboarding journey — from sign-up to successful app setup and launch Understand client goals and tailor onboarding plans to their needs and timelines Ensure smooth implementation of Growave features and integrations Troubleshoot and proactively guide clients through setup challenges Collaborate with Sales, Product, and Customer Success teams to deliver a flawless experience Create and refine onboarding materials, templates, and processes Gather client feedback to improve product usability and the onboarding journey Ensure a seamless handover to the Customer Success team post-launch
About You
1–3 years of experience in Onboarding, Implementation, or Customer Success Hands-on experience working with Shopify and within Saa S or e Commerce industries is required Experience with Saa S or other e Commerce platforms is a plus Fluent in English, Spanish, and Portuguese — other European languages are a plus Strong communication, organization, and problem-solving skills Tech-savvy, proactive, and versátil — able to adapt quickly in a fast-paced environment Detail-oriented and genuinely customer-focused Comfortable working remotely and across time zones
Schedule 12:00–21:00 Spain time (CET/CEST depending on season) Ready to help Shopify brands launch faster and grow stronger? Apply now and become part of Growave's mission to make customer loyalty effortless for merchants worldwide.