We’re currently hiring a multilingual Guest Experience Advisor to join our team at McArthurGlen Group Designer Outlet Málaga, supporting our international guests in Spanish and English, with French or Arabic.
This is a permanent role, working 28 hours per week (4 days per week, 7 hours per day) on a rota basis
.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solvin g.Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centre
**s.
Why start your journey at McArthurGl**
- en?You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (adaptable medical allowance), shopping discounts, and mo
- re.Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisati
- on.Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your care
- er.Over 85% of our employees would recommend us as an excellent place to wo
- rk.Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international leve
**ls.
What you’ll be do**
- ing…Actively engage with guests, addressing inquiries and resolving any iss
- ues.Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional appro
- ach.Promote additional products and services, meeting targets, and delivering a positive experience for all gue
- sts.Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen br
- and.Ensure accurate and timely completion of all administrative tasks, such as online gift card ord
- ers.Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand informat
- ion.Promote a collaborative working environment, prioritising the guest in all endeavo
**urs.
You**
- will…Passionate about providing the best possible guest experience, going above and beyond to ensure guests are h
- appy.Excellent people skills / able to adapt communication to the situation and g
- uest.Detailed and proactive problem so
- lver.Able to communicate well verbally and in wri
- ting.Well organised with the ability to prioritise your own workload and multi-
- task.Possess good IT skills in Word, Excel and Out
- look.Previous experience in a guest / customer facing role is a
- must.Fluent and confident Spanish, English and French/Arabic sp e
- aker.Availability to cover shifts on a rota a basis to support the opening hours of the centre, from Monday to Sunday from 10Am to
**10PM.
Guest Experience at McArth**
urGlenAt McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised se
***rvice.
Be part of something extraor***
dinary…At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised s ervice.Start your journey with us by applying with y our CV.
Available d
- ocumentsBenefits of working at MAG - Eng
- lish.pdfGuest Experience Advisor, Malaga
- JD.pdf