PbRole: Service Delivery Manager. /b /ppbr/ppbContract Details: /b /ppbDuration: /b 12 Months /ppbExpectded Start Date /b : 1st April 2026 /ppbEnd Date : /b30th March 2027 /ppbLocation /b: Barcelona Spain /ppbMode of work: /bHybrid - 1-2 days /ppbExperience with Scrum/Agile is Must /b /ppbr/ppbJob Summary: /b The Service Delivery Manager is accountable for operational/financial metrics and overall business results of Portfolio of assigned clients. They ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. The incumbent in this role is accountable for managing and retaining the revenue stream and client base, along with supporting the CP/Sales on future opportunities for growing the revenue stream. /ppbr/ppbExperience Requirements: /b /pulliPreevious Workday experience strongly preferred, but not required. /lili5-7 years of experience in managed services working with an offshore team /lili5-7 years of experience in the ERP space (HCM, Finance, or Payroll) /liliA practitioner background in HR, Finance, or Payroll is a plus. /liliITIL Certification a plus /liliExperience in Managed Services in offshore/onshore methodology and exposure to ITIL processes /liliExcellent client facing/client service skills /liliPrevious experience as a Team Lead and demonstrable experience in leading virtual teams. /liliVery organized individual with the ability to work in a highly deadlinedriven environment with strong time management, detail, and multitasking skills /liliExperience in Microsoft Office (Word, PowerPoint, Excel, OneNote). Salesforce experience preferred, but not required. /li /ul