The brand delivery manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation. The role involves developing and executing short-term action plans and long-term strategies to support growth in sales and service, ensuring maximum productivity, profitability, and compliance with company policies.
Key responsibilities include :
* Delivering a captivating, branded customer experience that builds loyalty and drives sales and profit growth.
* Fostering a customer-centric culture focused on delivering highly satisfying customer experiences.
* Serving on the Sales Leadership Team and being responsible for total store results.
* Maintaining visual merchandising standards and executing sell-down strategies.
* Planning and executing brand guide initiatives in partnership with category managers.
* Ensuring the sales floor is fully stocked with all styles, colors, and sizes, and the back room is organized and efficient.
* Optimizing the use of non-sales space including back rooms, associate areas, and off-site storage.
* Supporting strategies to reduce shrink and maximize sales potential by spending at least 50% of scheduled time on the sales floor.
* Demonstrating excellent customer sales lead behaviors and managing 4-6 segments weekly.
* Analyzing customer reports to create SMART action plans for improved results.
* Enhancing selling and sales support behaviors to ensure a seamless customer experience.
* Managing payroll daily, optimizing labor schedules, and resolving customer relations issues.
* Driving customer loyalty through current brand strategies, including credit and CRM.
* Partnering with the team to address maintenance, housekeeping, and safety issues.
* Fostering a culture of honesty and loss prevention, connecting customer service, associate engagement, and shrink reduction.
* Building a high-performance team through recruitment, onboarding, assessment, retention, and development.
* Setting clear performance goals, coaching, and managing talent lifecycle of direct reports.
* Ensuring associates are trained in visual merchandising standards and communicating effectively across the team.
* Monitoring key metrics such as conversion, retention, merchandise availability, and overall store appearance.
* Demonstrating abilities to improve customer satisfaction, delegate, manage priorities, and develop talent.
* Exhibiting strong business acumen, strategic, and analytical skills.
* Maintaining schedule flexibility including evenings, weekends, and non-business hours.
Previous management experience, especially in high-volume environments, is preferred.
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