Job Title: Director of Operations
Start: ASAP
This is your chance to join a flagship luxury hospitality project in Madrid as a Director of Operations.
We are searching for an outstanding leader with a proven background in luxury hospitality environments, managing high-end hotels, premium F&B, lifestyle brands and/or private members’ clubs. This role offers the opportunity to lead a complex, multi-outlet operation with a sharp focus on service excellence and commercial success.
The ideal candidate will blend operational expertise, strong leadership, and a hands-on approach with a commercial mindset. They will have a track record of driving profitability, optimizing performance, and delivering world-class guest experiences in luxury settings.
Lead the overall operation of a luxury multi-outlet hospitality destination
Ensure exceptional service standards and a best-in-class guest experience
Oversee and coordinate multiple business units, including hotel and F&B operations
Drive operational efficiency, process improvement, and business performance
Define, monitor, and manage KPIs and performance metrics
Support openings, transitions, and operational enhancement projects
Develop and implement commercial strategies to maximize revenue and profitability
Ensure strong financial performance through cost control and operational management
Proven experience as a Director of Operations, Hotel Director, General Manager, or equivalent in luxury hospitality
Background in luxury hotels, high-end restaurants, lifestyle brands, private members’ clubs, or premium hospitality groups
Expertise in both hotel and F&B operations
Commercially driven with strong financial acumen and a focus on business performance and profitability
Commitment to luxury service standards and guest experience
Fluent in English and Spanish
This is a unique opportunity for a commercially minded hospitality leader to join one of Madrid’s most exciting luxury projects and play a pivotal role in its growth and success.
Job Title: Director of Operations
Start: ASAP