As a Host/Hostess at Roka, your role is to ensure a seamless guest experience by delivering warm welcomes, managing reservations, and providing outstanding service that anticipates every need. Be the face of Roka and create exceptional first impressions!Roka is a contemporary Japanese robatayaki restaurant, celebrated for its dynamic open-grill cooking and vibrant atmosphere. Located in the Cap Vermell Grand Hotel, along the Balearic Island's east coast, Roka Mallorca offers diners a seasonal, alfresco pop-up of lazy summer evenings, beautiful dishes, creative cocktails, and live DJs. Local ingredients are featured in Roka's signature robatayaki cuisine to create a menu that can't be experienced anywhere else.
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Main DutiesYour key responsibilities will include:Greet guests with a warm, professional welcome that sets the tone for their experienceHandle phone calls with courtesy and assist with inquiries or bookingsManage reservations, confirmations, and bookings to keep the flow smoothKeep the reception area spotless and invitingAssist guests with requests, ensuring they're guided to the right team or areaCommunicate effectively during shift handovers to maintain a seamless operation
What We Look ForOur ideal candidate embodies our values and brings:A genuine love for culinary experiences & a passion for Japanese cuisineProven experience as a host/hostess in a luxury high-volume restaurantAn approachable and motivational presence and communication styleAdept at handling reservations, guest inquiries, and managing peak service times with ease
BenefitsAs part of our team, you'll enjoy:World-Class training, designed to inspire and educateGlobal opportunities, experience hospitality around the globe with our five incredible brandsFamily Meals are shared dailyRewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognitionDining discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to InclusivityWe are an equal opportunities employer and welcome all applicants. xpzdshu If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.