Overview
Full-Time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Are you a skilled communicator with a passion for resolving financial challenges and helping customers find solutions? We’re looking for a Collections Specialist who thrives in a fast-paced, goal-driven environment and is committed to delivering exceptional service while recovering outstanding balances.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
* Customer Outreach: Initiate inbound and outbound calls to customers with overdue accounts to discuss payment options.
* Account Analysis: Review account histories to assess balances, payment status, and reasons for delinquency.
* Negotiation & Resolution: Use empathy and professionalism to negotiate payment arrangements that meet both customer and company needs.
* Payment Processing: Set up and manage payment plans in accordance with company policies.
* Documentation: Maintain accurate records of customer interactions, agreements, and account updates.
* Compliance: Ensure all collection activities align with federal, state, and company regulations.
* Customer Support: Address inquiries, resolve disputes, and provide proactive solutions to prevent future delinquencies.
* Reporting: Generate regular reports on collection efforts and account statuses for management review.
* Continuous Improvement: Stay informed on industry best practices and participate in ongoing training.
Candidate Qualifications
* Must be 18 years or older
* High school diploma or equivalent required
* 6+ months of experience in collections, billing, or customer service
* Strong understanding of collections and billing procedures
* Excellent verbal and written communication skills
* Proven ability to handle challenging conversations with empathy and professionalism
* Proficient in CRM systems and collection software
* Typing speed of 45+ WPM
* Detail-oriented with strong organizational and problem-solving skills
* Goal-driven and motivated to meet or exceed performance targets
* Ability to multi-task, manage time effectively, and work independently
* Team-oriented with a strong customer-first mindset
* Comfortable in a dynamic, fast-paced environment
Conditions of Employment
* All MCI Locations – Must be authorized to work in the country where the job is based.
* Subject to the program and location of the position – Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
* HMO Coverage plus a dependent
* Rank & File: ₱100,000 coverage
* Supervisors/Managers: ₱120,000 coverage
* Dental Coverage
* In-house dental assistance worth ₱5,000
* Free meal during training
* Career growth and learning
* Allowances for rice, clothing, laundry and meals
* Performance and loyalty bonuses
* Frequent disinfection, fogging of workplace
* Opportunities for growth and promotion
* Employee shuttle services
* Company retreats and off-site events
* Social engagement and recognition programs
Compensation & Benefits That Fit Your Life: MCI tailors offerings to fit the needs of our diverse team. Specific benefits may vary by geography, but the core commitment remains the same: rewarding effort and providing growth opportunities.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may exert up to 40 pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We strive for a work environment free from discrimination and built on dignity and respect. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. Reasonable accommodations are provided as required by law where the employee works.
About MCI (Parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs.
In 2019, MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company and listed among fast-growing private companies in the USA. MCI has multiple BPO facilities and a broad portfolio of services.
Disclaimer
The purpose of the above job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer may revise this description at any time. This job description is not a contract of employment, and either party may terminate employment at any time, for any reason.
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