Take your career to the next level with Amaris Consulting as an Incident Manager IT – French and English Speaker.Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and work in an agile environment by planning project kickoffs and follow-ups. Join Amaris Consulting, where you can develop your potential and make a difference within the company.What would you need?
Professional proficiency in both French and English (spoken and written)Previous experience in IT incident management or a similar support roleStrong communication and problem-solving skillsAbility to work in a fast-paced, international environmentFamiliarity with ITIL processes and service management tools is a plusCustomer-oriented mindset and ability to manage priorities under pressureSpanish would be a nice to haveWhat will you do?
Act as the primary point of contact for IT incidents, ensuring timely resolution and communicationMonitor, record, and track incidents using IT service management toolsCoordinate with technical teams to diagnose and resolve issues efficientlyCommunicate incident status and updates to stakeholders and end-users in both French and EnglishEscalate complex incidents to appropriate teams while maintaining ownership until resolutionAnalyze incident trends and provide recommendations for process improvementsEnsure compliance with service level agreements (SLAs) and internal procedures
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