Allason Consultores SL is part of Strasshill Holdings Limited, an international group with more
than 140 professionals worldwide and one of the biggest players in the classified ads sector. We
operate in 29 countries, constantly expanding our reach while improving our methodologies,
technology, and customer-centric strategies in a hybrid and flexible work environment.
We are looking for a Customer Success Manager to lead our Customer Success operations in
Valencia, Spain. This role is essential for ensuring clients achieve maximum value from our
digital products, driving satisfaction, retention, and long-term growth. You will manage a team
of specialists, define effective processes, and work cross-functionally with Product, Sales,
Marketing, and Technical teams to scale customer success initiatives globally.
WHAT YOU WILL DO
Team Leadership & Management
- Lead, mentor, and develop a team of Customer Success Specialists, fostering a culture of
excellence, ownership, and customer-first thinking.
- Establish performance KPIs, monitor results, and implement continuous improvement
initiatives.
- Coordinate team workflows, prioritization, escalations, and resource planning.
Customer Success Strategy
- Define, implement, and refine the customer success roadmap, including onboarding,
lifecycle management, retention, and expansion opportunities.
- Develop scalable processes, playbooks, and best practices to enhance the customer
journey.
- Identify customer behavior trends, product adoption patterns, and risk indicators to
reduce churn proactively.
Client Relationship & Post-Sales Excellence
- Act as a strategic partner for key accounts, ensuring long-term satisfaction and product
value realization.
- Oversee high-quality onboarding programs, ensuring clients fully adopt and optimize our
product offerings.
- Manage complex cases or escalations, coordinating with internal teams to deliver
effective solutions.
Cross-Functional Collaboration
- Work closely with Product, Sales, and Technical Support to improve product usability,
feature adoption, and overall customer experience.
- Provide structured, data-driven customer feedback to internal teams to support product
evolution.
- Collaborate with the Community & Engagement Team to develop customer education
content, materials, case studies, and success stories.
Reporting & Insights
- Monitor performance through dashboards, customer satisfaction metrics, usage analytics,
and retention indicators.
- Present periodic business reviews to internal leadership and key stakeholders.
- Maintain accurate documentation and reporting through CRM and support tools.
WHO WE ARE LOOKING FOR
- Proficiency in Italian and English. Strong command of Spanish and/or Portuguese is
highly valued.
- 5–7 years of experience in Customer Success, Account Management –preferably in
digital, SaaS, or tech-driven companies.
- At least 2 years of experience managing teams or leading customer-facing operations.
- Strong analytical skills with experience working with customer metrics, dashboards, and
CRM systems.
- Excellent communication, leadership, and interpersonal abilities with a strategic mindset.
- Proven experience in reducing churn, driving product adoption, up-cross selling and
improving customer satisfaction.
- Highly organized, proactive, and capable of managing multiple priorities in a fast-paced
environment.
WHAT WE OFFER
By joining our company, you will have the opportunity to:
- Become a key leader in a dynamic, inclusive, and international environment.
- Competitive salary and performance-based reward system.
- MBO (annual bonus) aligned with customer success KPIs.
- Private health insurance.
- Exclusive benefits platform.
- Hybrid workplace model (2 remote days per week).
- Annual training budget (500€) for professional development.