1. Role Objective
Lead the luxury boutique in Puerto Banús, ensuring an exceptional client experience, team development, and achievement of commercial and operational objectives.
2. Key Responsibilities
Team Leadership & Development
Recruit, train, motivate, and develop the sales team.
Set individual and team goals, monitor performance, and provide feedback.
Foster a positive, high-standard work environment focused on luxury service and excellence.
Identify training needs and promote continuous improvement.
Client Relationship Management
Act as a brand ambassador, representing the boutique and the luxury universe.
Build and maintain strong relationships with VIP and repeat clients.
Implement clienteling and CRM strategies to enhance loyalty.
Ensure the highest standards of service and client experience at all times.
Commercial & Operational Management
Achieve and exceed sales, margin, and profitability targets.
Analyze KPIs, identify opportunities, and develop action plans.
Oversee visual merchandising and ensure the boutique reflects the brand’s image.
Manage inventory, stock reception, and overall stock control.
Ensure compliance with operational and administrative procedures.
Administration & Reporting
Prepare sales and operational reports for regional or central management.
Manage budgets, costs, and resource optimization.
Ensure inventory integrity, security, and compliance with internal policies.
3. Profile & Requirements
7–10 years of retail experience, preferably in fashion or luxury.
Minimum 3 years in a boutique management or team leadership role.
Strong commercial skills and ability to analyze KPIs.
Excellent leadership, communication, and team management skills.
Proficient in CRM systems and retail digital tools.
Fluent in English (additional languages are a plus)
High client orientation, product sensitivity, and passion for the luxury sector.
Ability to work in a dynamic environment with high-value clientele.
4. Key Competencies
Inspirational leadership
Results-oriented mindset
Excellence in client service
Commercial and strategic vision
Strong organizational and time management skills
Adaptability and proactive thinking
Professionalism and discretion
5. Employment Terms
Contract: Permanent.
Compensation: Fixed salary + variable.
Additional benefits.
Location: Puerto Banús (Marbella).