Global Key Account Manager (m/f/d)
Join to apply for the Integral Key Account Manager (m/f/d) role at Nordex Group.
Your Tasks
- Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
- You work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies.
- Your role is to drive sales growth, ensure customer satisfaction, and promote the company's services and win‑win claim settlements to the assigned clients.
- High level point of contact for clients, providing coordinated communication (one voice) and access to the company’s products and services.
- Manage and develop relationships with clients to understand their business, risks and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor.
- Define strategy for assigned accounts (constant process).
- Review client financials and regularly meet with senior executives to understand their longer‑term strategies, and lead high level operation/technical forums with client leadership.
- High level mediation in escalation/claims looking for win‑win compromises.
- Identify relevant sales opportunities, promote organization awareness and ensure profitable business.
- Negotiate major technical issue agreements (warranty extension, etc.) and frame agreements.
- Ensure client instructions/contractual obligations are executed in a timely and accurate manner.
Your Profile
- Engineering Degree or similar.
- Microsoft Office, Excel, PowerPoint.
- 10 years experience in Service Operations.
- Proficiency in English.
- Proactive, great team player and humble person.
- Result oriented, resilient, responsible and organized person.
- Empathic person and able to find win‑win compromises.
Your Benefits
In addition to the opportunity to make our world a little more sustainable, we offer you:
- Some offers may vary by location.
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Sales and Business Development
Industries
- Renewable Energy Equipment Manufacturing
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