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Oxford Global Resources Spain is hiring a Junior SAP Consultant for a major American client in the pharmaceutical sector in Alcobendas, Madrid.
We are looking for a Tier 1 Support Analyst to join a dedicated team providing first‑line support for SAP Extended Warehouse Management (EWM) at a integral pharmaceutical manufacturing site.
- Deliver Level 1 functional support for SAP EWM to warehouse operations teams.
- Resolve “how‑to” requests and minor issues from end‑users.
- Monitor EWM interface jobs and qRFC queues, identify faults, and take corrective actions.
- Support creation/cancellation of warehouse tasks and minor configuration (e.g., bin management, printer setup).
- Escalate complex issues to Level 2/3 teams with complete diagnostic information.
- Collaborate in requirement collection for AGV deployments when applicable.
- Ensure compliance with GMP, data privacy (GDPR), and Lilly’s quality standards.
- Document interventions and maintain audit trails in ServiceNow.
- Experience: 1–3 years in SAP or SAP Tier 1 or similar.
- Technical skills: Basic SAP EWM navigation, troubleshooting, and warehouse process knowledge.
- Language: Fluent Spanish and proficient English (spoken and written).
- Soft skills: Customer orientation, clear documentation, ability to work in regulated environments.
Nice to Have
- Knowledge of GMP compliance and pharmaceutical manufacturing processes.
- Familiarity with ServiceNow or similar ticketing systems.
If you meet the requirements and are interested in joining a dynamic team and working on challenging, high‑tech projects, we invite you to apply!
Thank you, and we look forward to receiving your application!
Seniority level
- Associate
Employment type
- Full‑time
Job function
- Information Technology, Management, and Strategy/Planning
Industries
- Pharmaceutical Manufacturing
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