Senior Manager Bill to Cash Process, Governance & Improvement
As part of the Revenue Management & Collections area, this role sits within Service Management, focusing on billing processes.
In this role, you'll lead a team of 2 and ensure the Bill to Cash Service provides effective and efficient contract fulfillment, billing, and collection services to business units, support functions, and external customers by:
* Setting clear strategic goals for Service Management, communicating them effectively to staff and stakeholders.
* Aligning service strategy with business requirements.
* Harmonizing billing and collection services across Amadeus, developing and implementing a comprehensive strategy.
* Defining annual performance objectives aligned with CFA strategy and stakeholder goals.
* Preparing an annual business plan including new integrations, service model implementations, and organizational changes.
* Identifying and implementing process and system improvements for continuous service enhancement.
* Engaging relevant parties to facilitate change and service evolution.
Operational Service Excellence & Continuous Improvement
* Optimizing Bill to Cash services for efficiency and effectiveness, including:
Negotiating SLAs, defining KPIs, monitoring performance, reporting on performance, benchmarking costs, and advising management on risks.
Knowledge Management
* Owning the knowledge management framework, ensuring processes are well-structured, documented, and continuously improved.
Responsible for creating and maintaining process documentation, SOPs, and training materials.
Governance & Relationship Models
* Leading cross-functional relationships, defining and monitoring governance models, ensuring smooth process operation, and maintaining communication.
People Management
* Ensuring proper staffing, training, performance management, and career development for team members.
About the Ideal Candidate
* Degree in Economics, Business Administration, or related field.
* Over 8 years of leadership experience in Service Strategy, Operational Excellence, or Continuous Improvement.
* Strong communication, leadership, customer focus, and change management skills.
* Fluent in English; additional languages are a plus.
What We Offer
* A comprehensive rewards package including bonuses, benefits, and allowances.
* A global working environment with opportunities for learning and growth.
* A supportive, flexible, and inclusive workplace culture.
Ready to build the Service Management framework and governance within Finance? Apply now
Diversity & Inclusion
Amadeus is committed to diversity, equity, and inclusion, fostering a culture of belonging and fair treatment for all employees. We are an equal opportunity employer, considering all qualified applicants without discrimination.
J-18808-Ljbffr
#J-18808-Ljbffr