Key Responsibilities Leadership & Coordination Lead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms. Act as the escalation point for complex technical issues, ensuring timely resolution. Plan and allocate workloads, ensuring adherence to maintenance windows and SLA commitments. Coordinate with project managers, service managers, and customer stakeholders to align activities with business requirements. Patching & System Updates Oversee security patching and system updates for Microsoft Windows, Linux (Ubuntu/Red Hat), and macOS environments. Ensure timely delivery of: Security patches Feature updates Firmware/software bug fixes Performance improvements Manage impact and risk analysis, advisory statements, change requests, and updates to the Risk Register. Define and implement new security baselines for supported environments. Operating System Support Ensure resolution of technical issues across Windows, Linux, and macOS platforms, including: Authentication, login, and user