When our values align, there's no limit to what we can achieve.
We are seeking a detail-oriented and proactive Account Manager (Program Specialist) to join our dynamic Medical Communications team.
In this role, you will coordinate and deliver complex healthcare communication projects, working cross-functionally with scientific, editorial, and client services teams to ensure successful project outcomes.
Key Role Responsibilities:
Project Planning & Setup
- Collaborate with Senior Program Specialists, Account Managers, and Scientific Services to define project scope and requirements
- Create comprehensive project plans, delivery schedules, and assist with metrics and risk management
- Establish communication protocols and client approval processes
- Set up appropriate project tracking systems and folder structures
- Initiate and lead project kick-off meetings
Project Execution & Management
- Manage assigned projects according to agreed internal and client processes
- Serve as the key point of contact for project status updates to clients, faculty, and internal teams
- Coordinate cross-functional project teams and lead regular progress meetings
- Draft and circulate meeting minutes and action points, ensuring follow-up on deliverables
- Maintain detailed awareness of project status to respond appropriately to stakeholder inquiries
Budget & Resource Management
- Monitor project budgets and delivery timelines, addressing variances proactively
- Support resource planning and staffing requirements
- Monitor freelance resource progress in collaboration with Scientific Team Leads
- Identify scope changes, assess cost implications, and communicate to management
Experience and Skills required for the role:
- Bachelor's degree in Business or Life Sciences preferred
- A few years' experience in medical communications
- Experience working with publications within oncology - must
- Understanding of healthcare industry regulations (EACCME/ACCME/FDA/AMA)
- Knowledge of publication guidelines and processes
- Strong project management expertise with ability to deliver on time and within budget
- Excellent organizational skills with attention to detail
- Outstanding interpersonal and communication skills (both written and verbal)
- Advanced proficiency in Microsoft Office suite (Word, PowerPoint, Excel)
- Proactive approach to problem-solving
- Fluent in English, written and spoken
Required Skill Profession
Advertising, Marketing, Promotions, Public Relations, And Sales Managers