Leading company in the sector of industrial data communication devices and solutions for over 45 years is looking for an inside sales and customer service professional.
General Responsibilities:
* Mastery of the company ERP, Salesforce, and related systems.
* Support the outside sales team in all markets while managing and growing a base of smaller accounts.
* Monitor and report sales, prospecting efforts, and share market intelligence.
* Organize telemarketing activities.
* Build customer sales proposals, presentations, and quotations.
* Provide exceptional customer service, balancing customer and company needs.
* Manage customer relationships via phone and electronic communication.
* Maintain professional phone etiquette and demeanor.
* Assist MD with monthly reporting and other duties.
* Handle small special projects as assigned.
* Understand the purchasing process for Westermo Spain and Portugal.
* Understand the order placement process.
* Comprehend customs clearings and shipping methods, e.g., Incoterms.
* Support financing processes, liaising with HQ finance and local accounting firms.
* Manage tax forms with support from accounting and finance departments.
* Participate in exhibitions.
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