ITero Clinical Trainer
Department: Clinical
Employment Type: Full Time
Location: EMEA-Spain
Description
We are looking for a Clinical iTero Trainer Iberia who will provide education and clinical customer support of the iTero Intraoral scanner, CAD/CAM services to customers and clinical education in Align protocols.
In this role you are responsible for developing customer loyalty through clinical and educational customer needs assessment, workflow optimization, product and procedural training, in‑servicing, and required customer follow up. You play a key role in supporting education and knowledge transfer, in‑practice as well as remote Scanner trainings to our customers, internal stakeholders, and 3rd party commercial organization. The process includes interaction and communication with all customer facing functions to clarify all inquiries and development of medical education materials.
You will join a dynamic team of dental technicians, like yourself, who are on a mission to educate dental professionals on the innovative world of digital dentistry!
Role expectations
* Provide virtual- and onsite training of iTero element IOS
* Participation of trade fairs, congresses and events to represent iTero and SCCS overall
* Provide support and education to customers in the areas of IOS, iTero, IOC, OrthoCAD and trouble‑shoot if needed any of these software/hardware in their different interactions with IDS or Clincheck software
* Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD.
* Investigation and analysis of Clinical/Software/Hardware‑related customer inquiries, complaints and trouble‑shooting.
* Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
* Ensure timely resolution to customer education needs whether in‑bound or out‑bound.
* Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
* Conduct occasional evaluations to our customers
* Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and if there are any needs of further follow ups with extra educational material
* Willing to travel as needed across Spain and Portugal a 30% of the time
What we’re looking for
* Dentist or Dental Technician Degree.
* The ideal candidate has experience in prostodontics
* Strong interpersonal, listening and persuasive communication skills
* 2-4 years’ experience in customer relations in medical / dental related areas
* Dynamic, optimistic, accurate, results oriented, hard‑working, creative
* Ability to work without constant supervision
* Dependable with attention to detail
* Willingness to learn
* Fully IT Proficient
* Fluent in Spanish
* English and Portuguese is an advantage
* Willing to travel
* Exocad is a plus.
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