You will provide services to our stakeholders in Portugal and support the OTC Department in achieving our mission: leveraging global resources through shared services to reduce costs, enhance customer experience, and build new capabilities.
Key Responsibilities: You will implement and execute process strategies across the following functional areas: Collection Management – Drive effective collection activities to ensure timely and accurate cash recovery. Deductions Settlement (Rebates and Disputes) – Manage and resolve customer deductions and disputes promptly and accurately. Additionally, you will be responsible for preparing month-end Reports, including Bad Debt analysis, Overdue Balance reviews, Collection Forecasts, AR Commentaries, Account Reconciliation, and other related tasks.
About You. You will thrive in a multicultural environment, collaborating with a team spread across eight global locations. Strong communication, proactive approach, result‐oriented and interpersonal skills are highly valued in our organization.
Responsibilities
Ensure that BES (Bacardi Enterprise Services) delivers high standard customer service to the market
Be accountable for the Accounts Receivables of a portfolio of customers mainly in Portugal. You may also be assigned some clients of the Southern Europe cluster.
Execute OTC process cycle (customer contact, escalations, legal referrals, order analysis and release, among others) to accelerate cash collections, reduce DSO, bad debts, and overdue percentage. Act as one of the points of contact between BES and the market
Conduct actions and projects in the market to improve results, drive efficiencies and simplify processes
Build strong relationships with key business partners
Coordinate with the Rebates and Customer Services Team prioritization of invoices based on deductions.
Complete monthly tasks such as SOX controls, reports and information delivered to key stakeholders.
Coordinate with the Cash Apps team to make sure accounts are reconciled and payment are applied accordingly.
Be a problem solver of issues reported by customers and key stakeholders
Attend regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support
Communicate effectively with internal Bacardi clients as necessary to ensure that work is properly delivered.
Influence the markets to follow the correct procedures and policies.
Skills
Experience in Shared Services environment.
Finance Background
At least three years of experience working across one or more of the Invoice to Cash process areas: (Collections, Credit Management, invoice collection, deduction settlement).
Excellent problem‐solving abilities with experience in process and quality analysis
Knowledge and experience with SAP and other applicable software programs preferred such as Microsoft Excel
Professional proficiency in Portuguese and English. Spanish and or Italian is a plus.
Experience in the Spirits and/or FMCG industry is a distinct advantage
Ability to push creative thinking beyond the boundaries of existing company practices and mindsets
Proactive individual that can collaborate and build effective relationships across all levels of the organization.
Works well in a team environment and is a self‐starter that continuously is thinking on how things can be done better requiring minimal direction and support.
Personal Qualities
Ability to work in a fast‐paced environment and successfully manage a rapidly changing environment
Ability to handle multiple and changing priorities while working in a matrix organization
Entrepreneurial spirit and fearless to action new ways of working to accomplish targets
Works well in a team environment and is a self‐starter who continuously is thinking about how things can be done better requiring minimal direction and suppor
Open to embrace a family culture where the customer is at the heart
Seniority level
Associate
Employment type
Full‐time
Job function
Finance
Industries
Beverage Manufacturing
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