P• Experience with end users. /pp• Monitor and process tickets / incidents. /pp• Act as central point of contact as part of end user support. /pp• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems. /pp• Maintain, configure, install, and monitor printers including centralized management software. /pp• Perform equipment install-move-add-change operational processes as needed by the businesses. /pp• Analyze and recommend new technology, upgrades, and services for end users. /pp• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations. /pp• Rotation of on-call schedule for after-hours support. /pp• Participate in various IT and business projects. /pp• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable. /pp• IT support for warehouse management (scanner and printers), where applicable. /pp• Responsible for telephone and network socket patch management, where applicable. /pp• Participation in the continuous improvement of existing and new helpdesk processes. /pp• Collection and administration of documentation. /p