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Client:
Mytheresa
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Views:
2
Posted:
01.04.2025
Expiry Date:
16.05.2025
Job Description:
To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) to be based in our Barcelona office.
WHAT YOU WILL DO
* You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
* Advisory and support services for our international premium clients concerning the order process
* Answering customer requests (phone calls and e-mails)
* Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
* Continuous improvement of internal processes
* Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues
* The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET.
WHO YOU ARE
* Have excellent verbal and written knowledge of US English at native level; additional languages are a plus
* Have a first experience in the customer care or any other service oriented industry
* Conscientiousness when dealing with customer-data
* Flexibility and ability to work under pressure, capacity for teamwork
* Proactive, good organizational skills and time management
* Experience with ticketing systems preferred
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
* Mobile office / Mobile office abroad (Job and position permitting)
* Language & e-learning courses
* Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
* Discounted membership for selected sports platforms & gyms
* Private health insurance
* Individual support on mental health & well-being
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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