You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Station Manager page is loaded## Station Managerlocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: JR107998## **Job Description****Join Our Team as a Station Manager – Lead, Manage, and Drive Success!****Station Manager** to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience.**Key Responsibilities:****1. Operational Management:*** Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.* Manage the availability, maintenance, and condition of the vehicle fleet.* Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.**2. Customer Service:*** Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.* Train and support staff in delivering excellent customer service at every interaction.**3. Staff Management:*** Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.* Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.**4. Sales and Financial Management:*** Monitor and achieve sales targets, including upselling additional services.* Manage the station’s budget, control operational costs, and ensure profitability.**5. Fleet Management:*** Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.* Work closely with maintenance teams to ensure timely servicing and repairs.* Optimize fleet utilization to meet customer demand and minimize idle time.**6. Compliance and Safety:*** Ensure all station operations comply with company policies, industry regulations, and legal requirements.* Maintain a safe and secure environment for both employees and customers.* Oversee proper documentation and record-keeping for all transactions.**What We’re Looking For:*** Proven leadership and management experience in a fast-paced environment.* Strong customer service skills and a focus on delivering exceptional results.* Sales-driven attitude with the ability to meet and exceed targets.* Excellent organizational and multitasking abilities.* Experience in fleet management and operational efficiency.* Be part of a fast-growing company that values leadership and teamwork.* Lead a dynamic team and ensure high levels of customer satisfaction.* Enjoy opportunities for career growth and professional development.If you’re ready to take charge, lead a team, and drive success at our station, apply today!**Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at:
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