Solturo Solutions SL is hiring on behalf of a fast-growing, US-based home care agency with a super dynamic and multicultural hub right here in beautiful Málaga! Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.We are currently looking for a highly organized candidate, and to join our afternoon and evening crew. In this role, you will be the direct point of contact for our US-based clients/caregivers, acting as the welcoming voice on the phone and the helpful energy behind our emails. Your main goal is to support our clients/caregivers throughout their entire journey with us, ensuring their customer experience is nothing short of exceptional from day one. Key Responsibilities Client Inbound Support: Handle inquiries via phone, email, and WhatsApp/Chat regarding our services. Care Coordination: Schedule and manage meetings, inform our caregivers how to get paperwork done, help them with the designated system, and other inquiries they may have. Data Integrity: Maintain strictly confidential client records. Conflict Resolution: Calmly handle sensitive situations or complaints, providing solutions that prioritize client well-being. Qualifications & Skills Languages: Native or C1 level in English is mandatory. (Additional languages are highly valued). Experience: Minimum 2-3 years in customer service, preferably within healthcare and customer support sectors. Technical Proficiency: Comfortable using Google sheets, Microsoft Office CRM softwares (e.G., Hubspot, Monday) Soft Skills: High emotional intelligence, active listening, and the ability to remain professional under pressure. Why Join Our Team? Office located in Málaga’s Soho district, 1 block from Alameda Principal. Positive Work Environment: We actively foster a culture of support, respect, and mutual growth. Expect a team that champions collaboration and celebrates success. Commitment to Inclusion: Our success is built on a diverse, multicultural team. We strictly adhere to non-discrimination policies and ensure an equitable, inclusive workplace where everyone can thrive. Your unique perspective is not just welcome—it's essential. Impactful Work: You'll be part of a team ensuring seamless operations, compliance, and client satisfaction across multiple offices, enabling high-quality home care services. xqbhyrx Job Type: Full-Time (Contrato fijo) Company: US-Based Home Care Agency Location: Málaga, Spain (On-site) Languages Required: English (Fluent) Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.