Minor Hotels is a global hospitality group operating over 540 hotels, resorts and residences in 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of todays global travellers through its diverse portfolio of eight hotel brands Anantara, Avani, Elewana, NH Hotels, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Europe and the Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper upscale and luxury brands.JOB SUMMARYIt will perform functions of support to the Experience Design Innovation area and will report directly to the Experience Department at HQ.KEY ACCOUNTABILITIESIts main functions will be: Experience projects guardian: collaborate with the area and the business unit teams to assure the correct implementation of ongoing projects in all hotels. Lead small projects of the experience department related to image in hotels and new services. Support for projects involving new productservice standards for all brands (FB. music, fragrance, amenities) Support for Experience and Innovation projects: benchmark, preparation of presentations, graphic documentation... Customer experience analysis: customer satisfaction and consumer insights (monthly) General competition analysis, trend analysis, quality reports... (monthly) Specific tasks related to ongoing projects:o Mobile Guest Service: preparation of the quarterly report and continuous random review contento FastPASS: UATs support, monthly status updateo Digital signage: random content review tasks, propose improvements based on reviews...QUALIFICATIONSDegree in Business, Marketing or similar studiesSPECIFIC KNOWLEDGE Microsoft Office user (Excel, Word, Powerpoint) English and Spanish (written and spoken)CONDITIONSThe position will be located at the Central Office in Madrid, Spain (Santa Engracia 120, 7th floor).Duration: 6 months (from June to December)Full time internship.TEAM MEMBERS BENEFITSAt Minor Hotels Europe Americas we are committed to shaping exciting careers worldwide and cross cultural experiences. Join a global hospitality group and unlock endless opportunities for growth and success in an international environment. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits for being part of our Company:Development opportunities and training programs. We offer a range of learning resources and platforms to help you develop your skills and knowledge in different professional areas and languages. You can also enjoy internal mobility opportunities within our global hospitality group, exploring new challenges and cultures in different locations and brands.Be Worldwide. As well as enjoying our hotels as a guest, you will also be able to experience dif