The Medical Director leads Europ Assistance’s medical and operational functions, overseeing 24/7 integral emergency medical support. They provide clinical leadership, manage multidisciplinary teams, review complex medical cases, and ensure high-quality care for domestic and international travelers. The role includes team management, strategic collaboration with general CMOs, industry relationship building, and oversight of external providers. As part of the Global Medical Team, the MD helps define worldwide medical standards, promotes inter‑regional cooperation, and supports the development of strong regional and global medical networks.Medical Case ManagementDeliver advanced clinical support to the medical assistance team being on call and hold final authority over complex medical evacuations or repatriations.Carry out case management activities in line with EA Travel Assistance protocols and in close collaboration with the Medical Platform Manager—including MEDCARE, Clinical Guidelines, Crisis Management, and any subsequent updates.Mitigate medical risks related to logistical recommendations and ensure optimal patient transport arrangements.Organize and facilitate regular meetings with local medical and operational teams to guarantee effective action, particularly regarding complex cases.Oversee the medical escort team, guaranteeing compliance with EA Travel Assistance protocols and maintaining quality standards.Lead local post‑mortem reviews of critical cases as part of ongoing quality improvement initiatives.Attend required meetings with the local management team as per organizational needs.Contribute to medical audit programs as necessary.Participate in monthly medical board meetings with fellow physicians.Client Services / Onboarding of new business supportParticipate in client meetings and address escalated client inquiries to ensure a high level of satisfaction.Offer medical expertise to strengthen Europ Assistance’s standing by assisting the Client S