Hello!
At Factorial we're looking for a new Account Manager for the UK&RoW Market to help us boost the company to the next level.
Before digging into much details...
Factorial bets for potential and growth, if you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway!
What You’ll Do
* Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
* Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
* Accompany our client from the signature of the contract and Guarantee a top quality onboarding, implementation and training process.
* Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
* Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
* Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
* Promote and explain new products/services and functionalities to existing customers.
* You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
* You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.
Your Profile
* English expert speaker, other languages are a plus**.** We are international!
* Previous experience in Sales; other experiences in Customer Support and Satisfaction are highly valued!
* You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
* Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
* Committed, organized, proactive problem solver and you love helping people.
* Strong organizational skills with extensive use of CRM tools and portfolio management.
* Decisive and fearless to pick up the phone and support our clients.
* Ready to work in a fast-paced, less corporate, startup environment.
* Eager to take ownership of the company and share improvement points (we have a culture of change!)
Perks of Being Part of Factorial
* High growth, multicultural and friendly environment
* Save expenses with Cobee and get your salary in advance with Payflow
* Healthy life with Gympass ♀ and Alan as private health insurance
* Language classes with Preply
* Syra discounts, Nora & Apeteat lunch
* Flexible schedules ⏰, pet Friendly and no dress code!
Structured career paths to support your professional growth- we don’t believe in dead ends.
Starting Salary between 25.000 and 35.000€ OTEs (with a 20% of uncapped variables included).
Is this you_?!_ Come rock the world with us!
About us
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.
With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values
* We own it: We take responsibility for every project.
* We learn and teach: We grow together through learning.
* We partner: We build trust and collaborate.
* We grow fast: We move fast, learn, and iterate.
Ready to build the future of IT management with us? Join as one of the Founding Account Executives of Factorial IT and help us redefine how companies connect HR and IT in one seamless platform.
Wanna learn more about us? Check our website!
We #betonpeople
#LI-ML2