Service Delivery Manager
EPI-USE – Salary €35,000 per annumLocation:
Office (Madrid) & home based (Hybrid)THE ROLE
Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.The ideal candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.This is a hybrid role with:
Career progression
Supportive team
Increasing payroll and SAP knowledge through a varied role
Competitive salary
Holidays: 25 working days per year.
The company offers to contribute 50% towards optional private medical insurance cover
Regular trainingRequirements:
Essential:
Professional English language ability (European Languages framework C1 or better), and strong oral and written communication skills
You must be located within commutable distance of Madrid, Spain
At least 2 years of technology service delivery experience
Client relationship management, and ability to proactively offer solutions.
Ability to work to agreed deadlines and adapt to change
Accuracy and attention to detail
Capable of building relationships
Ability to grow the business
Knowledge of – GDPR and data protection lawsDesirable:
Working knowledge of Microsoft Excel and Word
Payroll knowledge
SAP knowledge
Relevant experience of working in a busy multi-client environment
Looking to progress a diverse career
Knowledge of ITIL frameworks