PstrongAt ING we are looking for a Contact Center data analyst /strong /ppbr/ppstrongYour role and work environment: /strong /ppbr/ppWe are looking for a talented and enthusiastic Data Analyst to join our Analyst Contact Center team in the COO domain /ppThe responsibility of this team is to provide the assisted channels (Backoffice, Contact Center Front, chat and chatbot) with the necessary information for the proper follow-up of our customer’s support activity, and for taking the strategic decisions and our way of working is proactively use the data for building consistent reports and dashboards and for taking decisions in a fast-paced environment /ppbr/ppstrongYour key responsibilities: /strong /ppAs a data analyst you will: /ppPositively contribute to Build and update reports for activity follow up /ppRun monograph analysis for deep dive on the main KPIs for all the support channels /ppEnsure all the reports are accurate and provided in time /ppbr/ppstrongWhat are we looking for? /strong /ppbr/ppWant to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply! /pulliAn advanced level in Excel and SQL, Valuable: SAS, Python and PowerBI /liliAdvanced level of English. Reading, Speaking and writing /liliHigh analytical skills and business savvy /liliEnergy for designing and developing dashboards for the proper follow up of the team’s KPIs /liliEnthusiasm for working in a multidisciplinary environment, and in strong coordination with another teams, inside the bank, and with our Partners. /liliBeing able to prepare high impact executive decks with the main KPIs from the team or for incoming projects. /li /ulpbr/ppstrongWhat do we offer? /strong /ppThe time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. /ppbr/ppCheck out what is waiting for you! /ppstrongBe flexible my friend. /strong /ppOur model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. /ppbr/ppstrongRestaurant card. /strong /ppSo that thinking about what to have for lunch doesn’t take up your time or your cravings. /ppOur house will be your home. /ppIn our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! /ppbr/ppstrongHealth insurance. /strong /ppFor you and all your family (spouse/partner and children). /ppstrongLife insurance. /strong /ppWe help you protect what matters most to you. /ppstrongFlexible remuneration. /strong /ppIn addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… /ppstrongFree company shuttle. /strong /ppIt doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. /ppstrongBanking benefits. /strong /ppSpecial loans with more beneficial conditions. /ppSpecial mortgage conditions after 6 months working at the bank. /ppAnd you can benefit from our pension plan after 1 month with us! /ppstrongMore vitality and more belonging /strong /pp360º care of the employee (physical, mental, social connection purpose). /ppPhysiotherapy service on site. /ppClinics with professional, world-class athletes. /ppGympass service. /ppEmployee Networks: Rainbow Lions (LGBTQI+), Leonas RIÑG. /ppInternational Remote work program. /ppbr/ppstrongGet to know Us /strong /ppbr/ppWe are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go. /ppA fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. /ppAnd although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. /ppWe are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. /ppAnd even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. /ppMaking things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working… /p