Overview
Employer:
ZANNIER HOTELS SPAIN S.L.
B
Location:
Home office in or near Barcelona until further notice. No other location will be considered.
Job title:
Senior Sales Manager
Frame of job role and requirements:
Full-time position. Must travel with flexibility. Must possess a valid driver’s license.
Main Responsibilities
* Strategically and proactively execute all sales initiatives for all Zannier Hotels through daily contact with the travel trade (email, phone, online, sales calls, trade show attendance).
* Handle direct VIP booking requests.
* Handle group and buy-out enquiries, from proposal stage to handover to the operations. Targeting international MICE organizers, predominantly for Zannier Bãi San Hô, Bendor and Phum Baitang.
* Proactively target new or dormant FIT accounts in the Sales CRM and develop their business.
* Develop new and existing partnerships or markets as assigned.
* Conduct product presentations, trainings and webinars.
* Complaint handling (B2B or B2C).
* Constant sourcing of new potential business partners and sales opportunities.
* Obtain market intelligence relevant to the hotels.
* Assist the DOSM in preparations of presentations, SWOT analysis, market research, sales action plans, etc. for existing or new hotels.
* Distribute promotional material or tactical offers through mass mailings.
* Understand and regularly review key performance indicators of all Zannier Hotels (occupancy, ADR, etc.).
* Regular sales calls to selected markets as advised by the DOSM / ADOSM.
* Attend selected tradeshows with the objective of generating business and new leads.
* Manage all follow-ups of sales calls and trade shows;
impeccably update the database.
* Maintain regular communication with GMs and property teams to ensure reservations, VIPs, high-profile inspections, weddings and events are managed by operational departments.
* Produce comprehensive rate comparisons and competitor surveys upon request.
* Contribute to the Head Office month-end report.
* Any other sales-related task as assigned by the DOSM / ADOSM / HQ.
Key Relationships
* Direct reporting:
to the Director of Sales & Marketing of Zannier Hotels with dotted line to the Assistant Director of Sales & Marketing.
* Internally:
local property Sales teams, E-Commerce & Revenue Manager, Sales Administrator, Head Office team, Social Media Manager, Group Executive Director and CEO.
* Hotels:
General Managers, HODs and the reservations and accounting teams.
* Externally:
Local and International Tour Operators, Travel Agencies, Destination Management Companies, Incentive Houses, Wedding Organisers, Corporate Companies and similar partners.
* Affiliations / Partners:
Representation Offices, Consortia, Airlines, Tourism Boards.
Key Competencies
* Excellent communication and interpersonal skills.
* Excellent presentation and negotiation skills.
* Strategic planning.
* Sensible prioritizing.
* Organisational skills.
* Time management.
* Self-drive, pro-activeness and discipline.
* Ability to work independently.
* Creativity and innovative thinking.
* Resource management.
* Rational decision making.
* Problem solving abilities.
Experience
* A degree in hospitality or tourism.
* Minimum of 2 years experience in a similar sales role in luxury hotels.
* Good knowledge of hotel business and operations, and the luxury travel trade and its requirements.
* Fluent in English (oral and writing).
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