We are seeking an experienced Principal or Senior ServiceNow ITOM Platform Architect to lead the design and delivery of our client's enterprise ServiceNow solutions. This role requires deep hands-on expertise across ITOM, ITSM, and ITAM, along with strong technical leadership and client-facing skills.
Key Responsibilities:
* Lead the architecture, design, and implementation of ServiceNow ITOM solutions.
* Contribute to ITSM implementations in parallel, with planned transition into ITAM delivery phases.
* Join and support the ITOM delivery phase, aligning closely with ongoing ITSM work.
* Serve as a technical leader, guiding and mentoring a team of ServiceNow architects and developers.
* Partner closely with the Senior Project Manager to ensure successful delivery, timelines, and quality.
* Act as a key technical point of contact for the client, providing leadership, direction, and expertise.
Required Experience & Skills:
* Proven implementation experience with ServiceNow ITOM, ITSM, and ITAM.
* Strong architectural and hands-on technical background in the ServiceNow platform.
* Demonstrated ability to lead and coordinate teams of architects and developers.
* Experience working in client-facing roles on complex enterprise implementations.
* Excellent collaboration and communication skills, particularly in cross-functional environments.
Preferred Qualifications:
* ServiceNow certifications (ITOM, ITSM, ITAM, or Architecture-related).
* Experience leading large-scale or multi-phase ServiceNow programs.
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