Quality Auditor with Swedish and English, Audits and Insights Team
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.
At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated, hardworking, and highly analytical candidate to join as a Quality Auditor.
This individual will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends. The role involves driving projects, collating quality data, and proactively providing quality updates to leadership.
Key responsibilities :
1. Research and evaluate facts surrounding transactions, identify process deviations through audits.
2. Apply sampling methodologies to ensure investigations are appropriately conducted.
3. Communicate with external customers and financial institutions via phone and email during audits (as per SOP).
4. Identify new MO / Fraud patterns and analyze process adherence and risks, communicating trends and solutions to QA leadership and stakeholders.
5. Provide training needs analysis and support training teams to address knowledge gaps.
6. Engage with global stakeholders, drive calibration efforts across sites.
7. Contribute to SOP / Process / Tool improvements and automation projects to enhance QA efficiency.
8. Develop strategic policies to simplify and improve processes.
9. Produce regular analyses and reports on defect trends, perform data mining, and identify opportunities for quality improvements.
10. Proactively identify and communicate process gaps or defects, leading resolution efforts.
11. Own personal development and collaborate with Learning & Development teams.
About the team :
The Audit and Insight team audits seller registration, verification, and compliance checks across marketplaces, providing insights and recommendations for process improvements.
What we offer :
* A voice that is heard.
* Opportunities to train and mentor others.
* Global collaboration with international stakeholders.
* Involvement in analyzing metrics and proposing corrective actions.
* An engaged, knowledge-sharing team.
* A wide range of benefits and growth opportunities.
Qualifications :
* Fluent in Swedish (speaking, writing, reading).
* Fluent in English (speaking, writing, reading).
* Experience with Excel.
* Knowledge of consumer product compliance processes and regulations.
* Experience with regulatory compliance management.
* Experience in data-driven business operations.
Amazon is an equal opportunity employer. We value diversity and make hiring decisions based on experience and skills. Protecting your privacy is a priority; please review our Privacy Notice for details. If you require workplace accommodations, visit our accommodations page for support.
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