BNP Paribas Group is the top bank in the European Union and a major international banking establishment. The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.
The current application production support is based in Madrid for Global Banking European local application support and maintain over 260 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilizing various technologies. The team also assist end users and provide a good quality of service, security, monitoring and reporting through both on Technical and Functional support.
Members of the team work with a wide variety of core technologies, in-house and third-party systems.
The role is also to ensure a high-quality level of services for all these applications and their users. Manage team effort and ensure effective delivery of services.
Supervise support activities, service delivery, engage in disaster recovery (DR) and IT Continuity activities guidelines.
Manage escalations related to Production across IT applications and drive stakeholder communications.
Manage production issues down situations under tight SLA deadlines.
Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues.
Manage various production support roles (technical L1/L2/L3).
Coordinate the resolution between production department / Central department / users.
IT Cybersecurity and Continuity Management.
Obsolescence and Asset management.
Projects Management
The APS Project Team Leader will be responsible for the successful operative of IT APS projects and L3 application support across the defined perimeter.
The successful candidate is expected to be comfortable operating in English and interacting with other teams in other locations.
Experience on production support activities (5 years)
· Incidents/Problem/Change Management
· Train/mentor other members of the team for support activities
· Suggest & implement continuous improvements for automation and monitoring
· IT Continuity Management
· Capacity Management
· Asset & Obsolescence Management
· Support to Development Project Team
· Planning, Implementation and Documentation of Production Workflows
· High energy level coupled with a desire to take on responsibility
· Good project management skills.
Application Production Support
Proficient knowledge of incident, problem and change management skills (ITIL concepts)
Continuity Management
Capacity Management
Asset & Obsolescence Management
Support to Development Project Team
Project Coordination, Planning, Implementation and Documentation
Ability to manage high pressure situations, analyses, prioritize and multi-task
Excellent command of English - Written and verbal
Windows and Unix/Linux skills
Application Servers: IIS, WebSphere, JBoss, Citrix
Database knowledge: MS-SQ and Oracle.
Autosys and PowerShell scripting
Monitoring tool: Ticketing tools (ITSM, Jira...)
Microsoft tools (advanced Excel, Word, Powerpoint, OneNote...)
Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Hybrid telecommuting model (50%).
• Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.