Are you an experienced professional in emergency medical assistance or travel insurance assistance? Do you thrive in high-pressure environments and have a passion for leading teams that make a real difference in people’s lives? If so, we want to hear from you!Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Viking Travel Care provides travel and medical assistance 24/7, 365 days a year for travelers and employees who are abroad, anywhere in the world.What We Offer:A meaningful role helping people in critical situations.A supportive and collaborative team environment.Opportunities for professional growth and development.Competitive salary and benefits package.About the Role:We are seeking dynamic and compassionate Supervisorsto support our Assistance Alarm Centre teams. This critical role ensures the smooth operation of our 24/7 emergency response services, supporting Nordic travellers in need across the globe.Key Responsibilities:Supervise and support a team of assistance coordinators handling emergency medical and travel-related cases.Ensure high-quality service delivery and adherence to SLAs and KPIs.Act as an escalation point for complex or high-priority cases.Liaise with medical providers, hospitals, and international partners.Monitor team performance and provide constructive coaching, training, and feedback.Participate in shift planning and support Team Leaders.Contribute to process improvements and operational efficiency.What We’re Looking For:Proven experience in emergency medical assistance or travel insurance assistance (minimum 2–3 years).Strong leadership or supervisory experience in a fast-paced environment (minimum 2 years).Excellent communication and problem-solving skills.Ability to remain calm and effective under pressure.Fluency in English; and a Nordic languageWillingness to work shifts, including evenings, weekends, and holidays.Ready to lead a team that makes a global impact?Apply now and be part of a company that values compassion, expertise, and excellence.