Listed by the Shenzhen Stock Exchange, stock code 002649, is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning, public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated test products. The company offers a wide range of products and solutions, including internationally recognized software testing qualification training, serving various fields such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical sectors.
We are currently seeking a Technical Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Responsibilities
* Provide technical support and resolve issues for customers, including troubleshooting, event management, and other technical support tasks.
* Track key demands and bug fixes for customers, collaborating with the product team to optimize products.
* Utilize Alibaba Cloud inspection and diagnosis tools to help customers mitigate potential risks in their critical systems.
* Maintain system stability by providing solutions and support.
Requirements
* Bachelor's degree or higher in Computer Science, Software Engineering, Cloud Computing, or related fields.
* Experience in cloud computing or IT industry, with background in DevOps, service support, or solution architecture.
* Ability to troubleshoot and resolve complex technical issues.
* Knowledge of cloud-based architectures and industry-specific solutions.
* Experience with Linux/Windows OS, computer networks, TCP/IP, packet capture, and analysis.
* Hands-on experience with network diagnostics, CDN, SLB, and related troubleshooting techniques.
* Strong technical support skills in system and network domains.
* Proficiency in Chinese and English, with the ability to communicate effectively in both languages.
* Availability for on-call duties during non-working hours with time off in lieu.
We offer
* Full-time schedule (40 hours/week) with a permanent contract.
* Remote work possibility within Spain.
* 25 days of paid holidays.
* Career development opportunities within a global company.
* Additional benefits to be discussed during the initial call.
Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunities and promoting diversity and inclusion. We prohibit discrimination and harassment of any kind and strive to create a workplace where everyone can succeed. Employment offers are contingent upon successful completion of pre-employment processes, and we do not ask for recruitment fees or unauthorized payments from candidates.
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