Why us? - Remote flexibility, we trust our team, and we are goal-oriented.
* Competitive salary in a permanent position, based on candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to maximize your salary.
* Stock Options in one of the most promising and well-funded start-ups in Europe.
* Wellness and benefits plan to support your physical and mental health, including Gympass and access to mental health programs.
* A day off on your birthday — we celebrate it with you.
* Training budget, company events, and team-building activities.
* A challenging and creative job in an innovative, constantly growing, fast-moving, owner-managed company with many opportunities for growth.
* An open corporate culture with room for new ideas and initiatives.
* Work with talented, committed, and supportive teammates.
* International work environment with more than 16 nationalities.
* No politics or bureaucracy — only a great environment for you to achieve your best work.
Your mission
Provide friendly and efficient service to the worldwide Spotahome community.
Be the first point of contact to handle and resolve customer complaints.
Address emails and phone calls from users needing assistance, including urgent situations, professionally.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users and provide solutions according to policies and procedures.
Proactively and independently work to meet targets and goals.
Communicate customers’ feedback and suggestions to other departments to improve service.
Your profile
2-3 years of customer service experience.
High level of English; French or German skills are a plus.
Patience, empathy, and the ability to manage stress.
Open to change, quick learner, adaptable in an evolving environment.
Ability to work under pressure and handle adverse situations.
Excellent written and oral communication skills.
Strong interpersonal skills.
Problem-solving passion, especially in dispute resolution.
Technical aptitude and quick learner of new technology.
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About us
Spotahome is an international online marketplace offering verified rental accommodations across 100 European cities in 27 countries, with global ambitions. Founded in 2014 by four friends, our vision is to revolutionize the traditional real estate industry by digitizing rentals.
We make renting easy by allowing online bookings from anywhere, with verified properties through our 'Homecheckers' who provide videos, floorplans, and photos of nearly 100,000 properties across Europe.
To date, we've helped over 150,000 renters find their perfect home—no more traditional viewings or time-wasting, just easy online renting!
Supported by reputed international investors from Silicon Valley, the UK, and Spain, we've raised over €80 million so far.
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