**ABOUT THE TICKET MERCHANT**
The Ticket Merchant is a prominent events ticket marketplace, with a main focus on sports and concerts. Founded in 2004 and based in Melbourne, The Ticket Merchant has evolved into a general entertainment group, extending our presence to the USA, Spain, Poland, Mexico and the UK. Be part of our dynamic team during this period of rapid growth, offering abundant opportunities for personal and professional development as we expand our global footprint. Operating 24/7, our business maintains an agile approach while remaining hands-on and engaged across various facets of the industry and the world. Join us in embracing a culture that values hard work and rewards dedication.
**ABOUT THE JOB**
**Operations Assistant**
- Completing daily tasks including order and, event building, event checking, pre/post-event reporting, website maintenance, ticket requests and other customer service enquiries.
- Assisting the client services team with administrative tasks.
- Managing incoming calls and customer service queries.
- Communicating with professionalism across all levels of business relationships, both internally and externally.
- Duties are heavily administrative and repetitive.
- This role has the potential to be a long-term opportunity where hard work will be appreciated and rewarded, along with a supportive, down to earth team who will assist in your career growth!
**STANDOUT POINTS**
- 3 weeks from **Wednesday to Sunday** with shifts from 09:00 to 15:00 or 11:30 to 20:00.
- The last week of the month from Monday to Friday.
- Office based position located in Madrid.
- Join our vibrant and driven team of 15 + international staff.
**ABOUT YOU**:
- Basic knowledge or a passion for major sporting events, concerts and entertainment venues around Europe.
- Advanced C1 or above level of English is essential.
- Knowledge of microsoft excel will be advantageous.
- You thrive working in a fast-paced environment and enjoy working under pressure.
- You have impeccable attention to detail.
- You have the proven ability to problem solve, being able to think of and implement innovative solutions to every problems.
- You will have well developed time management skills with the ability to deal with conflicting deadlines.
- You will have the ability to work autonomously and in a team environment, flexibility on hours will be crucial.
**ABOUT OUR VALUES**
- Embrace and Execute Change
- Be Challenged and Achieve
- Cultivate Growth and Learning
- Working together is Success
- Customer Satisfaction is First
**WE OFFER**
- Permanent full-time contract
- Salary: 24.000€ per year
- Private medical insurance
- Meal card by Sodexo with 50€ per month
- Coffee, fruit and snacks
Are you ready for your next career challenge?
The Ticket Merchant is an equal opportunity employer committed to provide equal opportunity to individuals from diverse backgrounds, gender, races, ages, education levels, ethnicities, religions, political orientations, disabilities, sexual orientations, gender identity and gender expression. We also prioritize ensuring that our associates feel a sense of belonging within our organization. To achieve this, we promote an inclusive environment where everyone feels accepted, respected, and valued as individuals, with equal access to opportunities and resource.
Pay: 23,000.00€ - 25,000.00€ per year
Application Question(s):
- How would you rate your english level?
- Do you have any experience in events, ticketing or entertainment venues?
- Are you familiar with the platform Viagogo?
- If you were successful in this position, when would you be able to commence with us?
- Are you legally authorized to work in Spain?
- Are you available to work from Wednesday to Sunday?
Work Location: In person