Take your career to the next level with Amaris Consulting as a Cloud Operations Service Manager. Become part of an international team, thrive in a integral group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
WHAT WOULD YOU NEED? ✍️
- 5+ years of experience in cloud service delivery or IT service management
- Proven track record managing enterprise-scale cloud services and SLAs
- Deep knowledge of cloud service models (IaaS, PaaS, SaaS), governance and BAU service delivery
- Hands-on experience with incident, problem and change management processes
- Proficiency in service performance monitoring and reporting (e.G., Azure Monitor, CloudWatch, Grafana, Power BI)
- Familiarity with cost optimization and FinOps principles
- Strong understanding of cloud security, compliance and risk management frameworks (ISO 27001, ISO 20000, COBIT, ITIL)
- Excellent communication, organizational and stakeholder-management skills
- Bachelor’s or Master’s degree in IT, Computer Science, Business Administration or equivalent experience
- Fluent in English;
any additional languageis a plus
- Optional certifications: ITIL v4, PMP, FinOps Certified Practitioner or equivalent
- Experience in multi-cloud & hybrid environments and exposure to agile/DevOps practices is a plus
WHAT WILL YOU DO?
- Lead and coordinate day-to-day cloud operations, acting as the central point of contact for internal teams and external vendors
- Ensure cloud services meet agreed SLAs, compliance standards and performance targets
- Oversee incident, problem and change management lifecycles, driving timely resolution and root-cause analysis
- Monitor service performance and availability, generate reports and recommend improvements
- Implement cost-control and FinOps practices to optimize cloud spend
- Collaborate with infrastructure, cybersecurity and platform teams to maintain high availability and resilience
- Manage relationships with third-party service providers and SAP support partners
- Drive continuous improvement of processes, tools and automation in ServiceNow, Jira Service Management and related platforms