Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, breakout rooms catering to all sizes of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job Description
We are looking for a Bellperson/Doorperson to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, assisting with their luggage and valet parking, as well as other requests as needed upon arrival and departure.
What you’ll do
* Ensure that all guests or visitors receive a warm welcome, cordially greeting them, helping them out from their car/taxi, opening the hotel doors for them and escorting them to the lobby.
* Ensure that all guests or visitors receive a fond farewell, greeting them, opening the hotel doors and helping them into their vehicles, and bidding them farewell.
* Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out.
* Handle all valet parking needs.
* Assist guests with general information when Front Office is not available.
* Consistently offer professional, friendly, and engaging service.
* Promote all hotel functions and facilities.
* Possess knowledge of the community and area in which the hotel is located to assist guests with accurate information and directions.
* Possess knowledge of resort activities to ensure timeliness of customer needs.
* Ensure that all areas are kept neat and clean for our guests and colleagues.
Qualifications
* Previous experience in an upscale or lifestyle brand hotel is a big plus.
* Prior experience in customer service.
* Driving license B.
* Someone who understands, celebrates and embraces the SLS brand values.
* Ability to multitask and work in a fast-paced environment.
* Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
* Excellent verbal and written communication skills. Fluent in Spanish and English.
* Make people feel good – your team, guests, and colleagues alike – and make a positive impact.
* Learn quickly and adapt to SLS’s unique culture.
* Are humble and open to ideas, putting ego at the door to get things done.
* Enjoy trying (almost) everything once and doing things differently.
* Want to be part of a team that works hard, supports each other, and has fun along the way.
What's in it for you
* The opportunity to join an innovative, fast-growing, international group committed to building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team passionate about creating great hospitality experiences and exploring new locations at every opportunity.
* A competitive package and plenty of opportunity for development.
* Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint venture with Accor, formed in 2021.
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