Jornada:
Responsibilities
 * Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
 * Identify, evaluate and prioritize customer problems and complaints.
 * Analyze customer problems and formulate plans of resolution.
 * Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
 * Evaluate new services, processes and technologies introduced at the helpdesk.
 * Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
 * Work with departmental staff to promote, develop, and maintain strong customer service values.
 * Escalate unresolved issues to support leads, designated (Client) service group.
Job Requirements
 * Mandatory languages: Dutch
 * Basic PC Skills
 * Good communication skills
 * Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
 * Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
 * Basic understanding of the principles, theories, and practices of group dynamics and/or team development
 * Basic Business Development:, Results Focused, Initiative
 * Customer-oriented
 * Experience: No specific experience is required (initial training)
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