Country: Spain
SCIB Global is looking for a Junior Technical Support based in our Málaga Towers office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander CIB (www.santandercib.com), we are key players in the transformation of the financial sector. Do you want to join us?
Santander Corporate & Investment Banking (SCIB) is Santander's global division supporting some of the world's most complex corporate and institutional clients, offering customized services and wholesale products to meet their needs.
Our mission is to help more people and businesses prosper. We embrace a strong risk culture, and all professionals are expected to take a proactive and responsible approach to risk management.
Santander is proud to be an organization that offers equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation.
What You Will Be Doing
As a Technical Support Analyst, your tasks and goals will include:
* Providing Level 0 and 1 support for the global SCIB platform both onsite and remotely.
* Reception, prioritization, investigation, escalation, and resolution of incidents.
* Monitoring critical alerts.
* Raising and following up on continuous improvement plans for batch and online processes.
* Collaborating continuously with second-level teams and suppliers.
* Monitoring metrics to improve performance and detect deterioration.
* Communicating with users, acting as the sole communication link with Business at times.
* Knowledge of monitoring applications.
* Experience within the ITIL framework.
* Managing and resolving incidents and requests through ServiceNow.
Experience
* 0-2 years of relevant experience.
Education
* Degree in Computer Science or similar.
Skills & Knowledge
Techniques:
* Technical knowledge of SCIB platform configuration and structure.
* Understanding of incident workflows and product startup processes.
Knowledge:
* Basic knowledge of wholesale banking and financial products is essential.
* English proficiency at B2 level is required.
* Desirable knowledge includes Python, Elasticsearch, OpenShift, Appian, API Connect, Oracle, MySQL, PowerBI, among others.
Other:
* Availability to provide remote support across different geographies.
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