At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the Role :
We are seeking a dynamic and highly organized professional to join our Chief Customer Office as Manager and Strategic Project Lead (f/m/d). In this role, you will oversee day-to-day business operations, drive effective collaboration across teams, and lead strategic programme management initiatives in SAP's Customer Success Organisation. You will play a key role in implementing and continuously improving our operating model to ensure efficient, customer-centric ways of working. If you are passionate about building structure, enabling cross-functional success, and making a real impact, we would love to hear from you.
* Contract: Fixed-term 6 months (with the possibility of extension)
* Working hours: 40 hours per week
* Team: Chief Customer Officers Office
* Location: Spain
WHAT IS WAITING FOR YOU
* Regional Project Management: Take ownership of and lead key strategic internal and external customer-facing projects, ensuring project timelines are met and results align with leadership objectives. Coordinate efforts and monitor progress.
* Pipeline / KPI Follow-Up: Support the follow-up of KPI and pipeline metrics with Market Unit management, ensuring alignment and progress towards team goals. Collaborate with internal teams to track and address potential roadblocks.
* Data Analysis: Gather, analyze, and interpret data from customer success platforms to identify trends, patterns, and insights to support decision-making.
* Collaboration Coordination: Work closely with Customer Success Managers (CSMs) and cross-functional leaders to ensure ongoing collaboration, adherence to outcomes, and support in execution (Onboarding, Enablement, Operations teams).
* Strategic Presentation Preparation: Assist in preparing presentations for internal stakeholders, including updates and recommendations for customer success initiatives.
* Customer Success Reporting: Assist in creating and maintaining reports and performance metrics to track customer success.
* Documentation & Process Improvement: Help create and maintain documentation of best practices and contribute ideas for process improvements.
* International team environment with opportunities to actively shape the company's success and celebrate achievements.
* Participation and collaboration with EMEA leadership team.
* Play a pivotal role in implementing a new GTM strategy and operating model.
* We are committed to an open and tolerant working environment. Come as you are; we welcome everyone!
* Possibility of working from home by arrangement.
* Personal development opportunities through our Development Cycle.
WHAT ARE WE LOOKING FOR
* A minimum of 3 years solid experience in project management or related roles.
* Proven ability to engage and communicate with senior internal stakeholders.
* Ability and experience to structure and prioritize your work and that of others.
* Data-driven approach with experience in data analysis and delivering presentations.
* Analytical thinking and a structured approach to planning and execution.
* Exceptional problem-solving skills with innovative solutions.
* Proven resilience in managing complex projects.
* Proactivity, autonomy, collaboration, and accountability.
* 1-2 years of experience with Business Process Management Software such as Signavio (preferred).
* General knowledge of SaaS, cloud software solutions, and delivery models.
Bring out your best
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insights more effectively. Originally known for leadership in ERP software, SAP has evolved into a market leader in end-to-end business applications, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees, we are purpose-driven and future-focused, with a collaborative team ethic and commitment to personal development. Whether connecting industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion focuses on health, well-being, and flexible working models to ensure everyone feels included and can perform at their best. We believe we are stronger with diverse capabilities and qualities and invest in our employees to inspire confidence and help everyone reach their full potential. We aim to unleash all talent and create a more equitable world.
SAP is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity and provide accessibility accommodations for applicants with disabilities. If you need assistance to navigate our website or complete your application, please email our Recruiting Operations Team.
For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability :
Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy), sexual orientation, gender identity or expression, veteran status, or disability.
Successful candidates may undergo background verification with an external vendor.
Requisition ID : 426454 | Work Area : Administration | Expected Travel : 0-10% | Career Status : Graduate | Employment Type : Limited Full Time | Additional Locations : #LI-Hybrid
Required Experience :
Key Skills
Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law
Experience : 3+ years
Vacancy : 1
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