Head of Infrastructure & Service Management
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Join ALTEN and shape the future of IT services
Are you a motivated and experienced IT leader with a strong background in Infrastructure Services and IT Service Management?
Are you looking for a new challenge in a high‑impact, international environment, where you can shape how IT services are designed, delivered, and continuously improved?
At ALTEN, you will lead and evolve Infrastructure and Service Management teams, supporting engineers who deliver cutting‑edge projects across Aeronautics, Space, Rail, Telecom, Automotive, Defense, Health, Science, Services, and Environment.
Are you also eager to work in a vibrant Mediterranean city, renowned for its exceptional food, lively nightlife, and strong culture of creativity and innovation?
Would you like to join a company that truly values:
* Agility and adaptability
* The voice of the customer
* Challenging assumptions
* Collaborative and constructive dialogue
* And where meetings are about thinking together, not just reporting?
Join us at ALTEN.
Job Purpose
As Head of Infrastructure & Service Management, you will define, build, and continuously evolve the strategy and operating model of our Infrastructure and IT Services, ensuring secure, reliable, cost‑effective, and business‑aligned service delivery.
You will be responsible for the following strategic areas:
* Secure & modernize infrastructure platforms
* (cloud, hybrid, network, workplace, security by design)
* IT Service Management & operational excellence
* (support, SLAs, KPIs, incident/problem/change management)
* Automation & platform enablement
* (Infrastructure as Code, self‑service, standardization)
* Cost, asset & vendor management
* (FinOps, SAM Software Asset Management, vendor governance)
* Observability, performance & resilience
* (monitoring, service reliability, proactive operations)
* Continuous improvement
* (process maturity, risk management, service optimization)
Qualifications, Experience & Skills
Education & Certifications
* Master’s degree in Computer Science, Engineering, Information Systems, or a related field.
* Proven leadership skills and teams management
* Solid exposure to CxO levels
Experience
* 8+ years of experience in defining and delivering Infrastructure, Service Management & Support roadmaps
* Proven experience managing mid‑to‑large‑scale infrastructure and service environments (multi‑site, multi‑country, or enterprise‑level).
* Demonstrated successful Infrastructure & Support strategies definition and implementation
Soft Skills
* Strong executive communication and stakeholder management skills.
* Ability to navigate effectively between central and regional organizations in large, global environments.
* Analytical thinking and structured problem‑solving mindset.
* Proven capability in conflict resolution, facilitation, and cross‑team alignment. xhfqzwm
* Leadership style that promotes collaboration, accountability, and continuous improvement.
Languages, Location & Work Model
* English is mandatory
* Spanish, Italian, or French is a strong plus
* Office‑based role in Barcelona
* WorkFlex policy: 50% hybrid working model