We are looking for a motivated and tech-savvy Reliability Support Engineer to join our B2B SaaS company and become the wizard that makes any platform issue disappear. With around 100 employees, our team is mainly based in Malaga, Spain, but we are incorporated in the US and the EU (with our top-corp registered in Delaware). Our Development team is based in Malaga, but if you code your best from the comfort of your own home or even from a different city—the location doesn’t matter, you do!
What is Plytix? Plytix PIM (Product Information Management) is a SaaS that helps our customers to manage their product data. Our platform is the single source of truth for our customers. With Plytix PIM, customers can work on their products in a collaborative way, send their products to their e-commerce shops, create catalogs, and more. Instead of the usual corporate “who we are” text, watch this video, and if you like what you see, keep scrolling.
Development team
What’s the opportunity? If you're someone who gets excited about solving technical puzzles and thrives on helping others, this is the role for you! You'll be diving into the code and technical trenches, providing top-tier support and ensuring our clients experience the highest level of service possible. We appreciate someone who can bring enthusiasm and expertise to the table, turning customer and platform challenges into success stories. If you're ready to take on a new adventure with a fantastic team and make a real impact, we can't wait to hear from you!
What will you be doing?
* Monitor and troubleshoot production systems and respond to incidents in a timely manner
* Implement strategies for automating manual tasks
* Check logs and alerts
* Implement integrations between software solutions like Hubspot / Asana and general scripts required to fix or mitigate known frictions detected and/or escalated by Support
* Help to ensure SLAs
After 1 month: You’ll have a good grasp of our favorite tools and processes, and your code will start flowing. You’ll start learning our product features and its internals, performing small tasks so that you can start to show off your skills.
You’ll be accompanied by software engineers of our development area that will help you on your technical tasks.
You will also be mentored by your teammates on the support team.
After 3 months: You should know almost everything about our product. At this point you’ll be ready to tackle some non-trivial issues independently: Use our logging system to diagnose reported issues. Understand our monitoring system to see the status of the platform. Propose and make automations for some processes. Connect to our alerting system to be informed soon of possible circumstances that might affect our customers' experience. Document common issues and create public protocols to act on them.
6 months in: You’re fully integrated into the team at this point. You know all our strengths and weaknesses. You’re also collaborating with other departments to find the best possible solutions for our customers to have the best quality system. You are mostly autonomous, not needing much direct supervision or recurrent help. By now, you’re confident in your role, performing tasks in development environments as well as production.
Who will you be working with?
You’ll be working closely with the Support manager ensuring that escalated incidents are investigated thoroughly with the customer experience in mind. You will be monitoring, diagnosing, proposing and developing solutions for these challenges. You’ll also be collaborating with the Customer Success and Development teams to keep customers satisfied with Plytix PIM.
If you’re curious about our culture, take a peek into Plytix's office.
Plytix Office
Nice to have Elastic: Our logging backend. Grafana / Prometheus: Monitoring. Redis: Cache and temporary result backend. RabbitMQ: Our message broker. Hubspot / Asana: integrations are a plus. AWS: Our infrastructure runs here. K8s: We run our applications in Kubernetes. Kong: The gateway.
Why work at Plytix?
* Voted Spain's #1 employer by Great Place to Work 2023
* Be part of a welcoming culture with bright, friendly people from around the world
* Have a purpose and plenty of opportunities to grow from day one
* Work from home or from our offices in Malaga
* Don’t work on your birthday—enjoy an extra day of paid time off
* Enjoy free catered lunches and unlimited ice cream when working from the Malaga office
* Competitive full-time salary (based on experience)
* Private health insurance covered by Plytix
* Sodexo Flexible Retribution (Restaurant & Nursery Vouchers)
* More perks depending on your office location
About our culture
We’re a community of chill and fun-loving humans who believe that work doesn’t have to be boring. We make each day exciting by collaborating and enjoying activities like pool competitions, potlucks, parties, or games of padel.
We’re proud to challenge the status quo to help everyone break free from the ordinary.
PLYTIX is committed to diversity and equality. All employment decisions are based on merit and individual qualifications, regardless of race, gender, or background.
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