Eurovision Services is seeking a highly motivated MCR Broadcast Operator to become part of our Network Operations Centre (NOC). She/he will join our global Operations department in Madrid, Spain.
PRINCIPAL RESPONSIBILITIES OF THIS POSITION
The MCR Broadcast Operator is responsible for the setup, monitoring, and orchestration of live transmissions and global events across our Eurovision Global Network, in line with the highest quality standards required by our customers. The role also involves providing Level 1 and Level 2 technical support as part of our 24/7 operational support service.
In detail, you will:
* Manage the setup, monitoring, and coordination of live transmissions from the NOC.
* Provide first-line technical support (Level 1 and Level 2) for all transmission services and equipment on our Eurovision Global Network.
* Report faults and modifications on equipment or at key technical points across the network, following our Technical Assistance Center procedures.
* Implement temporary measures to ensure business continuity, maintaining high quality through active monitoring.
* Apply and document preventive maintenance procedures to prevent outages.
* Support client onboarding, including preliminary designs and proof-of-concept testing.
* Provide technical feedback and incident reports to operational units.
* Participate in event projects, providing technical guidance and engineering solutions.
* Travel and participate in outside missions as required.
* Create workflows and network design documentation in English.
* Deliver excellent customer service to internal and external clients.
This position requires working shifts, including weekends, overnight, and on-call on a rotating basis.
YOUR SKILLS AND EXPERIENCE
* At least 3 years of proven experience operating and monitoring broadcast systems (satellite communications, fiber, streaming).
* Strong knowledge of broadcast and media workflows.
* Hands-on experience with broadcast equipment and infrastructure (installation, operation, maintenance).
* Experience with satellite transmission operations, especially in SNG / DSNG environments.
* Proven experience with MPEG compression, multiplexing, DVB-ASI, and DVB-IP.
* Experience with signal switching and processing: ASI / SDI matrix, standard conversion, monitoring systems, video quality assurance, and anomaly detection.
* Knowledge of video over IP applications, including unicast, multicast, TCP/UDP, IGMP, routing, and switching.
* Ability to identify and resolve common broadcast issues (signal quality, black frames, audio loss, etc.).
* Quick problem source determination, handling redundancy switching and failover mechanisms.
* Strong problem-solving skills and ability to work under pressure.
* Self-management skills and ability to work independently.
* Customer-oriented with effective communication skills with clients and partners during operations.
* Good interpersonal skills and experience working with remote teams.
ADDED VALUE
Additional experience in the following areas is a plus:
* Experience working with geographically distributed and international teams.
* Experience with live sports events broadcasting.
* Knowledge of digital video concepts (formats, codecs, compression tools, best practices).
* ITIL certification.
If you are missing some skills but are self-motivated and eager to learn, we still want to meet you!
WHY JOIN US?
Join our team and work in a stimulating, inclusive, and international environment with fantastic benefits:
* 28 paid vacation days per year.
* Private health insurance.
* Company pension fund.
* Public transport allowance.
ABOUT EUROVISION SERVICES
With over 60 years of experience in broadcast production and distribution for major sports events, we operate one of the largest hybrid satellite and fiber transmission networks globally. We continually innovate to provide services that enhance content and adapt it for digital platforms.
We are the first-choice media services provider for event organizers, media organizations, and sports federations seeking end-to-end solutions for content production, distribution, and personalization.
We deliver excellence to enable our customers to create memorable experiences. Learn more about Eurovision Services at [website link].
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