Overview
Join to apply for the Customer Success Associate role at Universia España .
* Short Description:
We are looking for a driven individual to drive the relationship with our clients within our Customer Success Team, working closely with our Head of Customer
* Location:
Spain (ideally Madrid, open to Barcelona)
* Start date:
July 2025
Responsibilities
* Define and implement client activation and engagement strategies.
* Coordinate and lead communication events and webinars.
* Provide day-to-day support to our clients, ensuring they maximize the value of our product.
* Implement B2C communications with our end-users to drive engagement.
* Introduce new initiatives that will enhance the client experience.
* Manage client relationships, including addressing concerns and identifying opportunities for upsell.
* Monitor client metrics and provide insights to improve overall satisfaction and retention.
* Suggest improvements in the way we work to enhance client outcomes.
Benefits
* Full-time contract with a base salary of 25,000€ + 5,000€ in variable.
* The opportunity to join a fast-growing startup - we recently raised 10M€ to keep expanding!
* Plenty of room for personal and professional development.
* A clear career plan so that if you perform well, you can get promoted fast.
* Be part of one of the best 15 companies to work for in Spain.
* Employee benefits (e.G. Payflow, Health insurance, Streaming platforms, Gym membership, and much more).
* A young and ambitious team that knows when to work but also when to have fun (company events, beers, etc.).
* 23 days of holidays + 4 additional days off for team building events.
* Hybrid work environment, offering flexibility and work-life balance.
Qualifications
* 2 years of experience at a start-up, consulting firm, tech company, etc.
* Experience in Customer Success or in client-facing roles (Sales, etc.)
* Native or fluent Spanish speaking ability and legal right to work in Spain. Availability to travel
* A strong entrepreneurial mindset and the drive to do whatever it takes. Ability to learn quickly
* Strong analytical skills, and familiarity with metric-driven objectives.
* Excellent people and persuasion skills to engage stakeholders and achieve project objectives.
Job details
* Seniority level:
Entry level
* Employment type:
Full-time
* Job function:
Management and Manufacturing
* Industries:
Higher Education
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