Senior Key Account Manager Location: Barcelona Metropolitan Area (Hybrid)
Company Description At Merit, we're redefining the future of engagement. As a global technology and solutions leader, we empower businesses to elevate both customer and employee engagement through our suite of cutting-edge, cloud-based SaaS platforms, enterprise solutions, and applications.
With a truly API-centric ecosystem and a merchant network spanning 6,000+ brands across 150+ countries, Merit delivers rewards, digital gift cards, offers, travel experiences, merchandise, and mobile top-ups at scale. We blend global reach with local insight, partnering with more than 800 retailers and merchants across the GCC and beyond.
Role Description We are seeking a dynamic and highly skilled Senior Key Account Manager to join our team in Barcelona. This is a full-time hybrid role (on-site & remote) where you will be at the heart of our client success, driving impact across some of our most strategic accounts.
Lead contract negotiations and commercial discussions with a consultative, solutions-oriented approach.
Monitor account health and performance through data-driven insights, presenting outcomes and opportunities.
Conduct market and competitor research to anticipate client needs and influence strategy.
Represent Merit at industry events, client workshops, and executive briefings.
5+ years' experience in Key Account Management, Client Relationship Management, or Business Development (preferably in SaaS, technology, fintech, or loyalty/engagement industries ).
~ Strong negotiation skills with experience structuring high-value commercial agreements.
~ Exceptional presentation and communication skills, capable of engaging senior stakeholders.
~ Advanced proficiency in CRM platforms and MS Office Suite ; Ability to thrive in a fast-paced, hybrid environment with global cross-functional collaboration.
~ Bachelor's degree required in Business Administration, Marketing, or related field.
~ Master's degree from a leading Business School highly desirable.
~ Fluency in English is essential; additional languages (Spanish, Arabic, French) are a strong plus.
Work with a global leader shaping the future of loyalty and engagement.
Manage and influence relationships with top-tier clients and global brands .
Be part of a fast-scaling, entrepreneurial environment with direct exposure to senior leadership.
Hybrid, flexible work environment in the vibrant city of Barcelona .
Competitive salary package with performance-based incentives.