PWe are Métrica, a business consulting, systems integration, IT services and solutions company committed to the Information Society and technological development. /ppAt Métrica, we are looking for a Service Request Manager with at least 4 years of experience for a project with an important client. /ppThe ideal candidate should have the following skills and experience: /pulli4+ years of experience in maintenance of web applications based on Java, ideally using Agile methodologies. /lili 2+ years of experience in a Service Request Manager role. /lili 1+ year of experience in Trade Supply Chain Finance products; experience with the Confirming product is a plus. /lili ITIL certification or similar service management methodology (ServiceNow). /lili Proven ability to lead cross-functional teams and projects. /lili Advanced knowledge of web technologies, monitoring tools, and performance analysis. /lili Strong analytical and problem-solving skills. /lili Experience with Agile frameworks (Scrum and Kanban). /lili User-level knowledge of JIRA, Confluence, and Microsoft Teams. /lili Knowledge of relational databases (SQL). /lili High level of English, both written and spoken (B2+/C1). /li /ulpWhat do we offer? /pp Permanent contract. /pp Flexible compensation. /pp Training in areas of interest. /pp Hybrid work from Málaga. /pp Competitive salary. /ppAt Métrica, we want to help you find the change you’re looking for. /ppIf you think you’re a good fit, apply now or contact us! /p